Frequently Asked Questions
xbjai FAQ — All Your Questions Answered in One Place
From deposits to live games, mobile play, and support — find everything you want to know about xbjai right here.
Whether you are new to xbjai or a regular player, questions about your account, payments, games, or support are perfectly natural. On this page we have organised the most frequently asked questions by Bangladeshi players into five categories — contact, live games, mobile, responsible gaming, and deposits. Click on any question below to see the detailed answer. If you cannot find your answer here, our 24/7 support team is always ready.
xbjai Q&A
Contact & Support
The xbjai support team assists in both Bengali and English. Keeping Bangladeshi players in mind, our representatives speak and write in clear, simple Bengali, so language will never be a barrier for you.
You can reach us directly in two ways. First, use the live chat on the site for instant help. Second, you can write to us by email: [email protected]. Both channels are available in Bengali.
Yes, xbjai support is available seven days a week, twenty-four hours a day — 24/7. Even on holidays or late at night, someone is ready on live chat to resolve your issue.
Before contacting support, note down your registration email, username or account ID, and a brief description of the issue. For payment-related problems, also provide the transaction date, amount, and method so it can be resolved faster.
Absolutely. All emails sent to [email protected] are replied to. For a quick resolution, live chat is more effective, but for complex issues or submitting documents, email is more convenient.
Live Dealer Games
In a live dealer game, a real dealer manages the game in front of a camera from a studio. You watch via live video streaming on your browser or mobile, and participate by clicking on the betting board on screen. It gives a much more realistic experience than virtual games.
Teen Patti is a popular three-card game from South Asia where you win with the best hand. Andar Bahar is a simple card game — a table card is shown and you bet on whether the matching card will land on the Andar or Bahar side. Both can be played with a live dealer and the rules do not take long to learn.
Live roulette has two types of bets — inside bets (on one or a few specific numbers) and outside bets (red/black, odd/even, 1-18/19-36). Outside bets have a higher chance of winning, so they are a good starting point for beginners.
No, Baccarat is essentially straightforward. You place a bet on one of three options — Player, Banker, or Tie. Whoever's hand total is closest to 9 wins. The dealer follows fixed rules to decide when a third card is drawn, so you do not need to memorise that.
Mobile Play
xbjai can be played on both Android and iOS smartphones and tablets. The site also works fully in a browser on desktops and laptops. No separate app download is needed — all features are available from Chrome, Firefox, or Safari.
First, clear your browser's cache and cookies. On Android, you can do this in Chrome by going to Settings → Privacy → Clear browsing data. If the problem persists, check your internet connection or switch from mobile data to Wi-Fi.
Yes, all games on xbjai are optimised for mobile browsers. Slots, live dealer, fishing games — everything displays well on smaller screens and is easy to play with touch controls.
Open xbjai.lat in Chrome, then tap the three-dot menu in the top right and select "Add to Home screen". An icon will be created that takes you directly to the site when tapped.
When the connection is restored, the game resumes from where it left off or prompts you to reload. The result of any ongoing round is safely stored on the server, so there is no risk of losing a confirmed bet due to a disconnect. Contact support for more details.
Responsible Gaming
Yes. If you want to take a break from gaming for a period of time, you can request a cooling-off period or permanent self-exclusion. Emailing such a request to [email protected] will be acted on promptly by the support team.
Some warning signs are: spending beyond your budget, playing repeatedly to recover losses, hiding your play from family or work, and feeling restless when not playing. If you notice these signs, take a break and seek professional help if needed.
xbjai is only for those aged 21 and above. This rule is strictly enforced to ensure the protection of minors. If there is any doubt during age verification, documents may be requested to verify the account.
Yes, there is an option to set a deposit limit to keep your spending in check. There is a waiting period to increase this limit so that decisions are not made impulsively. See the responsible gaming page for more details.
How to Deposit Money
xbjai itself does not charge any deposit fee. However, payment services like bKash, Nagad, or Rocket may apply a small charge according to their own policies — this can be found in the terms and conditions of the respective app.
Deposits usually appear in the account within a few minutes. If there is a delay, contact live chat or [email protected] with the transaction reference number and a screenshot. The support team will look into it quickly and resolve the issue.
The minimum deposit amount is ৳300 for all payment methods. You can start with ৳300 or more via bKash, Nagad, Rocket, Upay, or bank transfer.
Log in to xbjai and select bKash in the deposit section. Send the specified amount to the provided number, then submit the transaction ID. Your balance will update within a few minutes. All steps can be done directly from your phone.
The minimum withdrawal is ৳800. After a successful request, the money typically reaches your bKash, Nagad, Rocket, Upay, or bank account within 5 to 30 minutes.
Still have questions? We are ready to help
If you did not find your answer here, contact our support team directly — available 24/7 in Bengali.
Live Chat — Talk to us directly on the site