xbjai's Privacy Policy — Your Data Is Our Responsibility

Introduction

xbjai is a trusted online casino and betting platform operating for users in Bangladesh. When you join our platform, you provide certain personal information. This Privacy Policy ("Policy") explains how xbjai collects that information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using this platform, you consent to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using the platform's services. For any questions, contact us at [email protected].

1What Information We Collect

xbjai collects the following categories of information to operate its services smoothly and provide users with the best experience:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and active mobile number
• Username and password chosen for the account (stored in encrypted form)
• National ID card or passport details for identity verification (KYC process)
• Payment information — bKash, Nagad, Rocket, Upay, or bank account number
• Any messages or information you provide during contact or support

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and device model
• Login and logout times on the platform, and page browsing patterns
• Session data collected through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and gaming activity

2How Your Information Is Used

xbjai uses the information you provide only for legitimate and necessary purposes. The main reasons for our use of information are detailed below:

2.1 Account Management and Service Delivery

Your identity and contact information are essential for creating, verifying, and managing your account. We conduct a KYC verification process to confirm your age and identity, which is part of ensuring responsible gaming.

2.2 Financial Transaction Processing

Payment information is used to process your deposit and withdrawal requests smoothly. The minimum deposit at xbjai is ৳300 and the minimum withdrawal is ৳800. Withdrawals are generally completed within 5–30 minutes.

2.3 Support and Communication

Information is used to facilitate your communication with our 24/7 live chat and email support team, and to resolve your issues quickly.

2.4 Security and Fraud Prevention

Log data and transaction information are analyzed to maintain platform security, prevent unauthorized access, and detect fraudulent activity.

2.5 Service Improvement and Personalization

By analyzing your gaming preferences and usage patterns, xbjai displays more relevant games and offers for you. This makes your overall experience more enjoyable.

2.6 Responsible Gaming

By monitoring your gaming behavior, we send cautionary messages when needed and provide self-regulation tools, which help maintain a responsible gaming culture.

3Sharing Information with Third Parties

xbjai does not sell or rent your personal information. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Only the information necessary to complete services is shared with payment processors (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure providers, security verification services, and game software providers. These partners are contractually bound to follow our instructions and keep information confidential.

3.2 Legal Obligations

Information may be provided in response to a lawful request from law enforcement or judicial authorities, or to assist in the investigation of fraud, money laundering, or other offenses.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant entity. We will endeavor to notify users before any such change.

4Cookies and Tracking Technologies

The xbjai website uses cookies and similar technologies that help improve your browsing experience and ensure the platform functions properly.

4.1 Essential Cookies

These cookies are necessary for the platform's core functions — such as maintaining login sessions, security verification, and completing payment processes. Disabling these cookies will prevent the platform from working properly.

4.2 Analytical Cookies

These cookies are used to understand how users interact with the platform, which helps us improve our service quality. The collected data is analyzed in aggregated and anonymized form.

4.3 Cookie Controls

You can set your preferences for accepting or rejecting cookies through your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

5Data Security Measures

xbjai follows the highest industry standards in securing your information. Our technical and administrative security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is completed through an encrypted connection.
• Data Encryption: Passwords and sensitive information are stored in encrypted form using strong hashing algorithms.
• Access Controls: Only authorized staff can access user information on a need-to-know basis.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.
• Firewall and Intrusion Detection: Our infrastructure is protected against unauthorized access and cyber attacks.

While we make every effort to protect your information, no method on the internet is 100% impenetrable. If you notice any unusual activity related to data security, please report it immediately to [email protected].

6Data Retention Period

xbjai retains your information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal requirements and maintain financial records.
• Transaction Records: Records of financial transactions may be retained for an extended period for legal and regulatory reasons.
• Support Communications: Records of communications are retained to improve customer service quality and for dispute resolution.

Once the specified period has passed, information is securely deleted or anonymized in a way that prevents identification.

7Your Rights Regarding Your Information

Every xbjai user retains the following rights regarding their own information:

To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible. Please note that we are obligated to retain certain information due to legal requirements.

8Protection of Minors' Information

xbjai provides services only to adults aged 21 or older. We do not intentionally collect information from anyone under the age of 21.

An age verification process is conducted at registration, and identity documents are verified where necessary. If we become aware that someone under the age of 21 has registered, we will close their account and delete all collected information.

If a parent or legal guardian believes that their child or minor dependent has registered on this platform, please contact us immediately at [email protected].

9International Data Transfers

As xbjai is an international platform, your information may be processed on servers or systems located outside Bangladesh. In such cases, we ensure that:

• The country or entity receiving the data ensures adequate data protection.
• Agreements with third-party partners include strict data protection clauses.
• SSL/TLS encryption is applied to all international transfers.
• Applicable data protection regulations of Bangladesh are complied with.

10Changes to This Policy

xbjai may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Send a notification to registered email addresses for important changes.
• Display a notice on the platform's main page.

Continued use of the platform after any changes will be considered as your consent to the updated policy. You are advised to review this page regularly.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your information, please contact xbjai:

We take all privacy-related requests seriously and try to respond as quickly as possible.