1. General Terms and Acceptance
By using xbjai's website and services, you automatically agree to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our platform.
These terms and conditions constitute a legal agreement between xbjai and its members. Creating an account, making a deposit, playing a game, or using any service at xbjai means you have fully read, understood, and accepted these terms.
xbjai reserves the right to update these terms and conditions at any time. Members will be notified of changes in a timely manner and the updated terms will be published on the website.
2. Account Registration and User Responsibilities
When opening an account at xbjai, you must provide accurate and complete information. xbjai has the authority to suspend or close an account if incorrect or false information is provided.
2.1 Account Security
Each member is fully responsible for the security of their own account. Never share your login credentials (username and password) with anyone else. If you suspect unauthorized access to your account, notify our support team immediately.
2.2 One Account Policy
Only one account is permitted per person. Attempting to open multiple accounts is prohibited, and if detected, all associated accounts will be closed and the balances in those accounts may be forfeited.
2.3 Identity Verification
xbjai may request identity verification from members at any time. This may require submission of a national ID card, passport, or other government-issued document. If verification is not completed within the specified time, the account may be temporarily restricted.
3. Age Verification and Legal Eligibility
Any minor who opens or uses an account at xbjai is in direct violation of these terms. If such a case is detected, the account will be closed immediately and all deposits and winnings will be forfeited.
When opening an account, you must confirm that you are legally eligible to participate in online gaming in your area of residence.
4. Deposits, Withdrawals, and Payment Methods
4.1 Accepted Payment Methods
xbjai currently supports the following payment methods:
- bKash — Bangladesh's most popular mobile banking service
- Nagad — Digital payment service of the postal department
- Rocket — Dutch-Bangla Bank's mobile banking
- Upay — United Commercial Bank's mobile service
- Bank Transfer — Major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank
4.2 Minimum Deposit and Withdrawal
- Minimum deposit: ৳300 (for all methods)
- Minimum withdrawal: ৳800
- Withdrawal time: Processing is generally completed within 5 to 30 minutes
4.3 Withdrawal Process
Before requesting a withdrawal, ensure that your account identity verification is complete and all applicable wagering requirements have been met. xbjai reserves the right to temporarily hold unusual or suspicious withdrawal requests for review.
4.4 Third-Party Payments Prohibited
Deposits and withdrawals at xbjai must be made only through the registered member's own account. Using a third-party account for deposits or withdrawals is strictly prohibited.
5. Bonuses and Promotional Offers
5.1 Welcome Bonus
xbjai offers new members a 100% welcome bonus on their first deposit, up to a maximum of ৳10,000.
- ৳1,000 deposited → ৳1,000 bonus → total balance ৳2,000
- ৳22,000 deposited → ৳10,000 bonus → total balance ৳32,000
5.2 Wagering Requirements
Accepting the welcome bonus is subject to a 15x wagering requirement. This wagering requirement is calculated on the bonus amount only, not on both the deposit and the bonus.
5.3 General Bonus Terms
- A bonus offer can be claimed by a member only once.
- Bonus balance cannot be withdrawn directly; wagering requirements must be fulfilled first.
- Any promotional offer may have a specific validity period, which will be stated in the offer details.
- xbjai reserves the right to modify or cancel any bonus at its discretion, particularly if any misconduct or system abuse is detected.
- If bonus abuse is detected (unusual betting patterns, risk-free betting strategies, coordination with other accounts), the bonus and associated winnings will be forfeited.
5.4 VIP Program
The xbjai VIP program has five tiers — weekly cashback is provided at each tier:
- Bronze: up to 0.2% cashback per week
- Silver: up to 0.4% cashback per week
- Gold: up to 0.6% cashback per week
- Platinum: up to 0.8% cashback per week
- Diamond: up to 1.0% cashback per week
Detailed information on VIP tier requirements and benefits is published separately on the platform. Progress to higher tiers depends on activity and regular participation.
6. Gaming Rules
All games at xbjai are conducted fairly and transparently. Each game follows the rules of its respective game provider (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming).
6.1 Finality of Results
The result of any game is final and cannot be changed. If a game is interrupted due to a technical issue, xbjai will review the matter and communicate a decision. xbjai reserves the right to cancel bonuses or rewards incorrectly awarded due to system errors.
6.2 Progressive Jackpots
Progressive jackpot games are available at xbjai. For jackpot wins, xbjai will award the prize after completing verification. Additional information may be requested during this process.
7. Prohibited Activities and Misconduct
The following activities are strictly prohibited at xbjai:
- Creating or using multiple accounts
- Bonus abuse or misuse of promotional offers
- Playing games using automated software, bots, or scripts
- Collusion or coordinating with other players
- Using the platform for money laundering or illegal purposes
- Exploiting system bugs or technical errors and not reporting them immediately
- Harassing, threatening, or behaving inappropriately toward other members
- Intimidating or treating xbjai staff disrespectfully
8. Account Closure and Termination
8.1 Voluntary Account Closure
Any member may request to close their account at any time. Before making the request, ensure you have withdrawn your account balance. As part of responsible gambling, the option for a voluntary account break or Self-Exclusion is also available.
8.2 Closure by xbjai
xbjai may close or restrict an account for the following reasons:
- Violation of these terms and conditions
- Failure to complete identity verification
- Involvement in prohibited activities
- Prolonged inactivity on the account
- Legal or regulatory obligations
9. Privacy and Data Protection
xbjai takes great care in protecting the personal information of its members. Our platform uses SSL encryption technology to keep all data secure.
Details on how we collect, use, and protect your information can be found on our Privacy Policy page. The privacy policy is an integral part of these terms and conditions.
xbjai never sells your personal or financial information to third parties. However, information may be shared with regulatory authorities or law enforcement agencies when required by law or to prevent fraud.
10. Limitation of Liability
xbjai provides its services on an "as-is" basis and liability is limited in the following circumstances:
- If a game is interrupted due to loss of internet connection
- For technical issues with the user's device
- For issues caused by third-party game providers
- If service is temporarily disrupted due to unexpected technical errors
xbjai is committed to ensuring fair and transparent conduct in all circumstances. If any issue arises, please contact our support team right away.
11. Responsible Gambling
xbjai firmly believes that gambling should be a form of entertainment, not a solution to financial problems. We encourage members to gamble responsibly.
11.1 Self-Control Tools
xbjai provides the following tools for members:
- Deposit Limit: Set a daily, weekly, or monthly deposit limit
- Time Limit: Set a playing time limit per session
- Break: Pause your account for a set period of time
- Self-Exclusion: Option to permanently close your account for an extended period
For more information, visit our Responsible Gaming page. If you feel your playing habits are getting out of control, please contact our support team immediately.
12. Changes and Amendments to Terms
xbjai reserves the right to change or update these terms and conditions at any time. In the case of significant changes, members will be notified via email or a notification on the platform.
Updated terms and conditions will take effect from the date they are published on the website. Continued use of the platform after changes have been made will be understood as your acceptance of the new terms and conditions.
If you do not agree with the updated terms and conditions, please submit a request to close your account and withdraw your balance.
13. Contact and Dispute Resolution
13.1 Support Channels
If you have any questions or complaints regarding these terms and conditions, please contact our support team:
- Live Chat: Chat directly on the xbjai website, 24/7 in Bengali
- Email: [email protected]
Our support team provides assistance in both Bengali and English and is always committed to resolving any issues for members quickly.
13.2 Dispute Resolution Process
In the event of any dispute or complaint, please contact our support team first. We review all complaints on the basis of fairness and impartiality. When submitting a complaint, please include your account ID, date, time, and a detailed description of the issue.
xbjai ensures transparency and fairness in resolving all disputes. If you are not satisfied with a decision, you may request a further review.